You may return new and unused items within 30 days of delivery for a full refund. We'll pay the return shipping costs if the return is a result of our error: you received an incorrect, defective or damaged item. A refund is not guaranteed if the item appears to be used or is damaged upon receipt of return.
You should expect to receive your refund within four weeks of shipping the return back to CG. This accounts for the time it takes for CG to receive your returned items, 5-10 days as well as the time it takes to process your return, 3-5 days, and the standard bank time to process refund request to your bank.
Please contact us and we will be happy to exchange the new and unused item! Additional shipping charges will apply.
If you need to return or exchange new and unused items, please contact us with your order number and details about the product you would like to return or exchange. We will respond with instructions on how to return or exchange items within 24 business hours.