Questions or concerns? Our Camper Support team is passionate about providing the best service possible and is here to help!
Hours Of Operation
Currently our app and website are down due to the AWS system issues. Please visit https://status.aws.amazon.com/ for status updates. We apologize for the inconvenience.
We’re currently experiencing high call volume and longer than usual wait times. Thank you for your patience.
Our Camper Support Team has standard operating hours of 8a CT to 6p CT Monday through Friday.
As the global impact of COVID-19 continues to unfold, we here at CG are working hard to ensure the safety of our Campers, Trainers and HQ employees. We are dedicated to supporting all those impacted with the level of care that is the CG way. Taking time to make sure everyone is properly supported has created longer than usual hold times. During this time, we encourage you to take advantage of our other support options, such as your online account or our live chat option.
We'd love to chat with you! Click on the black help button in the bottom right corner to get started. Available during our normal operating hours. ***Please note: All cancellations, if eligible, are processed via phone unless documentation is required.
We're here to answer your questions at (512) 601-8111. Don't feel like holding? Press #2 to get in line for a call back.
FREQUENTLY ASKED QUESTIONS
Looking to freeze or cancel your membership? Need help registering for a BOLD membership? Check out our FAQs!