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Questions or concerns? Our Camper Support team is passionate about providing the best service possible and is here to help!

Hours Of Operation

Our standard operating hours are 8a CT to 6p CT Monday through Friday excluding Wednesday. Due to staff training, Wednesday operating hours begin at 9:30a CT.


As the global impact of COVID-19 continues to unfold, we here at CG are working hard to ensure the safety of our Campers, Trainers and HQ employees. We are dedicated to supporting all those impacted with the level of care that is the CG way. Taking time to make sure everyone is properly supported has created longer than usual hold times. During this time, we encourage you to take advantage of our other support options, such as your online account or our live chat option.


We'd love to chat with you! Click on the black help button in the bottom right corner to get started. Available during our normal operating hours. ***Please note: All cancellations, if eligible, are processed via phone unless documentation is required.


We're here to answer your questions at (512) 601-8111. Don't feel like holding? Press #2 to get in line for a call back.


Looking to freeze or cancel your membership? Need help registering for a BOLD membership? Check out our FAQs!