WHAT ARE THE BENEFITS OF BECOMING CG BOLD?
Campers who sign-up for CG BOLD have the highest success rate of reaching their fitness goals and receive our best price! BOLD campers also receive shirts for every level reached, CG Gear discounts, events discounts, check-in points, friend referral points, and more!
HOW DOES BOLD WORK?
Campers who sign-up for CG BOLD have the highest success rate of reaching their fitness goals and receive our best price! BOLD campers also receive VIP BOLD week workouts, shirts for every level reached, CG Gear discounts, events discounts, check-in points, friend referral points, and more! As soon as you go BOLD, you get your first BOLD shirt!
WHO IS ELIGIBLE TO EARN POINTS?
All current BOLD campers. If a new or non-BOLD camper does not go BOLD prior to midnight on Saturday of Week 4, all points are lost and unredeemable.
WHAT IS BOLD 6+ and BOLD 12+?
If you sign up for CG BOLD 6+, you are committing to a minimum of 6 months with Camp Gladiator at a $89 monthly price point. If you sign up for CG BOLD 12+, you are committing to a minimum of 12 months with Camp Gladiator at our best price of $69 per month. Not only do you receive better pricing with BOLD 12+, you also receive a free Pay It Forward Camp certificate to give to a friend for a free month of camp!
WHAT IS BOLD WEEK?
This is the fifth week in the CG Camp cycle in which we offer exclusive workouts to our awesome BOLD campers! Only BOLD Campers can attend these workouts. Each BOLD week the schedule varies, you can check here for the listing of the upcoming BOLD week workouts.
WHAT ARE THE BOLD LEVELS AND HOW DO I REACH THEM?
Different BOLD levels can be reached via check ins and friend referrals. Basically, the higher the BOLD level you are on, the more points you can get for each check in and referral and the better discount you can get on Camp!
BOLD Bronze is reached once a Camper reaches 50 check ins. BOLD Silver is hit once a Camper reaches 100 check ins and 2 friend referrals. BOLD Gold is reached once a Camper hits 250 check ins and 5 friend referrals. BOLD Elite is reached once a Camper hits 500 check ins and 10 friend referrals.
WHAT HAPPENS IF I CANCEL BOLD?
Once the account is cancelled all Camper points and levels will cancel and expire. Should you choose to return to CG within 30 days of your cancel date, we will reinstate both your level and point balance.
HOW MANY FREEZES WILL I GET ON BOLD?
Campers on BOLD 6+ will get one freeze per 12 months; Campers on BOLD 12+ will get two freezes per 12 months.
IF MY SPOUSE JOINS CAMP GLADIATOR, WILL THEY RECEIVE A DISCOUNT?
Yes. All BOLD Campers are eligible for a spouse discount. To receive the discount, both spouses must be active BOLD. The spouse who registers on BOLD second will be charged $35 each month. In order to receive the discount please email email@example.com to link accounts before purchasing BOLD. Once accounts are linked and both spouses sign up for BOLD, Spouse B will receive the discounted rate.
Please see example breakdown below:
Spouse A: Camper that was registered first for BOLD; Spouse A will pay full price each month based on BOLD 6+ or 12+
Spouse B: Camper that was registered second for BOLD; Spouse B will pay the new low price of $35 each month. Spouse B will only be charged full price if Spouse A cancels their account. Spouse B will then assume Spouse A and pay full price. All account points (friend referral points, billing corrections, etc.) will reduce Spouse B payment from $35 starting place.
*Corporate partnership discounts cannot be applied to Spouse B.
WHAT CAMP DO I REGISTER FOR IF I WANT TO SIGN UP ON BOLD?
As BOLD, you are paying on a monthly basis. Due to this, you will be eligible to attend any Camp while your payment is current. Remember, you can attend any and all locations as well.
CAN I SIGN UP FOR BOLD AT CAMP?
Yes, your Trainer will have the ability to sign you up for CG BOLD at Camp. You can also register online straight to BOLD here!
WHEN WILL MY PAYMENT DATE BE IF I AM BOLD?
If you decide to upgrade to CG BOLD during a Camp that you have already paid for, then your payment draft date becomes the date of that camp’s Monday of Recovery Week. For example, if you upgrade during the January camp (Jan 4 – Jan 30) that was paid for on December 17, then you will not be charged for your first month until February 1 (Monday of Recovery Week). All future draft dates will be the 1st of every month.
If you sign up for BOLD and have not paid for the current Camp, then you will be charged immediately. That date will become your draft date for all future charges. For example, if you enroll onto CG BOLD online on January 13, then all future draft dates will be the 13th of every month. You can start attending workouts immediately!
CAN I CHANGE THE DAY MY PAYMENT IS DUE?
You will have the ability to change your draft date as long as you have paid and want to move your draft date to an earlier date. For example, if your payment is due on the 28th you are able to change your draft date to the 25th. You will then be charged on the 25th of every month moving forward.
CAN I UPGRADE FROM CG BOLD 6+ TO CG BOLD 12+?
Yes. Campers can upgrade from BOLD 6+ to BOLD 12+, however, new contract terms must be signed either via the iPad or online.
WHAT IS MY MINIMUM MONTH COMMITMENT IF I JOIN CG BOLD?
If you sign up for CG BOLD 6+, you must commit to a minimum of 6 months with Camp Gladiator. If you sign up for CG BOLD 12+, you must commit to a minimum of 12 months with Camp Gladiator.
CAN I DOWNGRADE FROM CG BOLD 12+ TO CG BOLD 6+?
Unfortunately, since you will have signed a contract for a 12 month minimum commitment, you cannot downgrade to the CG BOLD 6+ contract which is only a 6 month commitment.
HOW CAN I TELL WHAT BOLD LEVEL I AM ON AND HOW MANY AVAILABLE POINTS I HAVE TOTAL?
This can be viewed by logging into your CG account. From there you can view your current level and your available point balance. You will also be able to see how close you are to reaching your next level.
WHAT HAPPENS IF I HAVE ENOUGH FRIEND REFERRALS TO REACH THE NEXT LEVEL BUT NOT ENOUGH CHECK-INS?
To move to the next level you must have enough check-ins and friend referrals. You will not be moved to the next level until you reach both. Except for BOLD Bronze, you will only need to reach 50 check ins to level up to BOLD Bronze.
DO THE POINTS EXPIRE?
As long as you are active BOLD your available point balance will not expire.
IF I CANCEL, CAN I HAVE MY POINTS BACK IF I RETURN?
There is a 30 day grace period. Return to CG within 30 days of cancellation to receive your points balance and level back. Your account must be current with no outstanding balance.
HOW CAN I REDEEM MY POINTS?
Points can be redeemed by logging in to your CG account.
HOW DO I EARN POINTS?
There are 2 ways to earn points! Every time you check-in at Camp and anytime you refer a friend to join CG (as long as they spend a minimum of $50 on a camp purchase).
CAN MY POINTS BE USED TOWARDS MY FREEZE?
No, points are not available to be used towards your $5.00 freeze fee.
CAN I USE PARTIAL POINTS FOR MY MONTHLY PAYMENTS AND SOME FOR THE STORE?
Campers can use all available points towards a purchase. If a balance remains after ALL points are used, remainder of the payment will be charged to the card on file.
HOW DO POINTS WORK WITH OTHER DISCOUNTS (SPOUSE, CORPORATE, ETC)?
When using points towards camp, points apply to the total after any discounts are applied (spouse, corp. etc).
CAN WE EARN POINTS ON OTHER CG PURCHASES, GEAR, ETC?
There are 2 ways to earn points! Every time you check-in at Camp, and anytime you refer a friend to join CG and they spend a minimum of $50 on a Camp purchase.
CAN I RECEIVE A CASH REIMBURSEMENT FOR MY EARNED POINTS?
Points have no cash value. They can only be used towards CG purchases including camp, CG Gear and CG events.
WILL I EARN POINTS DURING FREEZE MONTHS?
While you are frozen you will not be able to earn check-in points, however, you can still refer a friend and earn points.
CAN I GIFT MY POINTS TO ANOTHER CAMPER/SPOUSE? ARE POINTS TRANSFERABLE?
No, points are not transferable in any circumstance.
CAN MY POINTS AND MY SPOUSE'S POINTS BE COMBINED FOR USE OR WILL THEY STAY INDIVIDUAL ON AN ACCOUNT?
No, each account will have its own level and point balance that cannot be combined with any other account.
IS THERE A CAP ON THE NUMBER OF POINTS I CAN EARN IN ONE YEAR?
No, there is no maximum on the number of points you can earn. You will earn points every time you check-in successfully at camp, as well as for any friends that you refer that pay a minimum of $50 towards a camp purchase.
HOW DO I REFER FRIENDS?
We recommend bringing a friend out to Camp with you to try out a session and share the gift of fitness. When they decide to sign-up for Camp, make sure they include your email address for who referred them. Once they have spent a minimum of $50 towards Camp you will receive points for that referral based on your BOLD level at the time of referral.
WHAT HAPPENS IF MY FRIEND DOESN'T PUT MY EMAIL AS A REFERRAL WHEN THEY CREATE AN ACCOUNT AND REGISTER FOR THEIR FIRST CAMP?
Have your friend contact customer service at firstname.lastname@example.org to let us know who referred them and we can get the referral added as long as the friend has spent a minimum of $50 towards a Camp purchase.
WHY HAVEN'T I RECEIVED MY POINTS FOR REFERRING MY FRIEND?
The two things we would need to check are whether or not your friend listed your email address correctly and that they have spent a minimum of $50 towards a Camp purchase. The referral points will not apply until they do.
CAN I HAVE A LIST OF ALL MY CHECK-INS?
Yes, you can view and print these directly from your CG account.
WHAT IF I FORGOT TO CHECK-IN?
If you forget to check-in, follow up with your Trainer within 24 hours of Camp to have your check-in successfully added.
WHERE CAN I VIEW THE TERMS AND CONDITIONS?
WHERE CAN I FIND MORE HELPFUL INFORMATION?